Overview The Yealink WH64 wireless headset, paired with the Yealink EHS62 adapter, seamlessly integrates with Polycom phones, enabling users to control calls remotely. This setup enhances productivity by providing mobility and convenience. What You’ll Need Step-by-Step Setup for Polycom Phone Connection 1. Identify the Correct Cables 2. Connect the EHS62 […]
How to Cancel your TELAIR Account
Important Note: When cancelling accounts or porting out primary numbers, it is crucial to discuss or review your account with your TELAIR account representative. Together, you can review all services, any term contracts in place, and how to return any rental equipment (if applicable). Please also be aware that once […]
Installing the Click to Call Browser Extension
Relates to: – Triton Series System – Plus Tier Subscriptions Overview The Click to Call extension, also known as Click2Call, allows you to click on phone numbers found on web pages to initiate calls quickly. This extension integrates seamlessly with various softphones and provides screen pops in Salesforce and other […]
CRM Integration and Contact Management
Relates to: – Triton Series System – Plus Tier Subscriptions TELAIR Connect allows you to perform basic operations with your CRM, such as: Currently, the following CRMs and Service Desk apps are supported: Creating a Contact Source Integrations with external services in TELAIR Connect work via Contact Sources. A Contact […]
General Firewall Configuration for VoIP
When configuring your firewall for Voice over Internet Protocol (VoIP) services, it’s crucial to ensure that the necessary ports are open to allow for proper signaling and media transmission. Below is a general guide to the ports that should be permitted for optimal VoIP performance. Required Ports Sure! Here’s the […]
Introducing TELAIR’s Biggest Feature Announcement
We are excited to unveil the most significant update in our history, reflecting our commitment to innovation and unparalleled customer support. As a managed VoIP/PBX company that prides itself on providing the best support in the industry, we are thrilled to announce the introduction of two new subscription tiers designed to meet the diverse needs of our clients.
Enabling QoS for VoIP on Ubiquiti EdgeMax Routers
Quality of Service (QoS) on Ubiquiti EdgeMax routers can significantly enhance the performance of VoIP applications by prioritizing voice traffic over other types of network traffic. This guide will walk you through the steps to configure QoS for VoIP on an EdgeMax router. Step 1: Determine Your Bandwidth Requirements Before […]
Enabling QoS for VoIP on UniFi Gateways and Routers
Quality of Service (QoS) is essential for ensuring that voice over IP (VoIP) communications are clear and uninterrupted. On a UniFi gateway or router, configuring QoS to prioritize VoIP traffic can significantly improve call quality in a business environment. This guide provides a step-by-step approach to allocate bandwidth for VoIP, […]
How to Manually Set a Speed Dial or BLF in Your Polycom VVX Series Device
Introduction:Setting up Speed Dials or Busy Lamp Field (BLF) keys on your Polycom VVX series device can greatly enhance your communication efficiency. Speed Dials allow you to quickly dial frequently called numbers, while BLF keys can indicate the status (e.g., idle, busy, or ringing) of specific extensions or lines. In […]
Troubleshooting SIP/VoIP Registration Issues with Fortinet Firewalls
Introduction This guide is intended for network administrators and IT professionals who encounter issues with SIP/VoIP devices failing to register or being blocked by a Fortinet firewall. SIP (Session Initiation Protocol) is a signaling protocol used for initiating, maintaining, and terminating real-time sessions that involve video, voice, messaging, and other […]