Introduction This article provides step-by-step instructions on how to set up and pair the Jabra 920 wireless headset with a Polycom VVX device using an EHS cable. Additionally, a troubleshooting section is included to address common issues, including solutions for problems that may arise after unplugging or disturbance of the […]
How to Pair a Bluetooth Headset with a Polycom VVX 600 Series Device
Introduction: Pairing a Bluetooth headset with your Polycom VVX 600 series phone is a straightforward process that can enhance your calling experience by providing hands-free communication. This knowledge base article will guide you through the steps to successfully connect your Bluetooth headset to your Polycom VVX 600 series device. Requirements: […]
Enabling QoS for VoIP on MikroTik Routers
Quality of Service (QoS) is crucial for ensuring that voice over IP (VoIP) communications are clear and uninterrupted. In a MikroTik router, you can configure QoS to prioritize VoIP traffic, which is essential for maintaining call quality in a business environment. This guide will walk you through the steps to […]
How to Update Your TELAIR Account Payment Method
How to Update Your Payment Method on Your TELAIR Account Portal Updating your payment method for your TELAIR Account is a straightforward process. Follow these steps to ensure your account details are current and correct. Steps to Update Payment Method: Enrolling in Automated EFT Payments: Updating Service or Billing Address: […]
Toggle Between Number and URL Dial Modes on Polycom VVX Series Phones
Affects Devices: Polycom VVX Series models, including models 2XX, 3XX, 4XX, 5XX, and 6XX. Introduction Users of Polycom VVX series phones might experience an issue where the dialing interface accepts letters and characters instead of numbers. This typically happens when the dial mode is accidentally set to URL mode instead […]
How to Enable DHCP Option 160 on a FortiNet Firewall
Prerequisites: Instructions: Tips: Conclusion: You’ve successfully configured DHCP Option 160 on a FortiNet firewall for device provisioning. Devices connected to the specified interface should now receive the provisioning server details during their DHCP lease request.
TELAIR Announces Exciting New Partnership with Acrobits: Simplifying Mobile Extensions Like Never Before
FOR IMMEDIATE RELEASE [Toronto, Oct 18, 2023] – TELAIR, a leading Canadian communication services provider, is thrilled to announce its partnership with Acrobits, the renowned developer behind the Cloud Softphone. This collaboration is set to redefine ease and efficiency for TELAIR’s customers who use mobile extensions. The core of this […]
How to Use Cloud Softphone on iPhone
Introduction: This article will guide you on how to enable and disable push notifications, specifically to manage TELAIR calls on your Apple iPhone. 1. Download and Install Cloud Softphone: Before you can manage push notifications, you need to have Cloud Softphone installed on your device: 2. Setting up Cloud Softphone: […]
How to Use Cloud Softphone on Android
Introduction: This article will guide you on how to enable and disable push notifications, specifically to manage TELAIR calls on your Android device. 1. Download and Install Cloud Softphone: Before you can manage push notifications, you need to have Cloud Softphone installed on your device: 2. Setting up Cloud Softphone: […]
Disabling SIP ALG on FortiGate Firewalls
SIP ALG (Application Layer Gateway) is a feature commonly found in network devices, including FortiGate firewalls, that attempts to assist with the translation of SIP (Session Initiation Protocol) traffic. However, in many cases, SIP ALG can cause issues with VoIP communication and lead to call quality problems. Disabling SIP ALG […]