Relates to:– Triton series PBX’s– Business or Enterprise subscription plans Requirements: TELAIR Connect pre-installed per user. TELAIR Connect app allows you to perform basic operations with your CRM, such as: import leads add call notes phone number lookups view lead call history open lead in CRM browser and more Currently, the following CRMs […]
Voicemail Reference Guide
Cheat sheet to voicemail keys
Fix common problems in TELAIR Connect
Windows App | Chrome Browser | Safari Browser | Firefox Browser | Edge Browser Application: TELAIR Connect (Windows) Open TELAIR Connect app. Next press F12 button on the keyboard. Click the Network option (tab) at the top, and then press Ctrl + Shift + R key at the same time […]
How to: Send & receive text messages via email (SMS/MMS)
System: Titan & Triton series PBX’s Sending a text message by email ℹ If you received a text message to your email address, simply reply to respond. To send a text message (SMS/MMS) by email once your user extension has been authorized to send:Note: See below for permissions Open your […]
Hot desking (login & logout)
What is Hot Desking in a VoIP Phone System? Hot Desking makes it possible for workers in an office to share the same IP phone device while using their own extension number. User can sit at a hot desking enabled device and can log into and use the phone like […]
Remove (uninstall) TELAIR Connect
Relates to:– Triton series PBX’s– Windows 10 and newer Removing TELAIR Connect from your Windows device Press Start Find Settings from the left side, or type to search Click Apps Find TELAIR Connect and click on it Press Uninstall Related articles: Install TELAIR Connect (Windows)
Install TELAIR Connect
Relates to: – Triton series PBX’s – Windows 10 and newer – Business or Enterprise subscription plans Getting started on your Windows computer Press Start Search or find Microsoft Store Search apps: TELAIR Connect Click Get ℹ IMPORTANT: Once you log into your account for the first time, allowing permission […]
Polycom handset falls off hook state
When your Polycom phone handset is always falling off the base hook state, you can easily switch the tab on the phone to make the handset fixed. Following the clip below allows for an easy switch to your preference. TELAIR recommends tab always in ‘up’ mode making handset extra sturdy.
How to: Send a fax by email
System: Titan series PBX’s Sending a fax by email To send a fax by email once your user extension has been authorized to send:Note: See below for fax permissions ℹ For security reasons, we do not send any notifications to unauthorized email senders or phone numbers. Authorized senders for a […]
Fax Error Codes
References: Fax Limitations Common fax error codes The table below outlines error messages, likely causes and potential workarounds to troubleshoot common fax errors. Error Description Likely Cause Workaround Connection failed There was no receiver on the other end of the call to connect to. The destination is not configured to […]