System: Titan series PBX’s Sending a fax by email To send a fax by email once your user extension has been authorized to send:Note: See below for fax permissions ℹ For security reasons, we do not send any notifications to unauthorized email senders or phone numbers. Authorized senders for a […]
Fax Error Codes
References: Fax Limitations Common fax error codes The table below outlines error messages, likely causes and potential workarounds to troubleshoot common fax errors. Error Description Likely Cause Workaround Connection failed There was no receiver on the other end of the call to connect to. The destination is not configured to […]
Data Retention
Please read our Privacy Policy first, as this article outlines data retention per plan. Storage retention refers to the maximum amount of time records or files are stored physically on the host within a given region specifically for: Call Logs Call Recordings Voicemails SMS / MMS messages Basic Professional Business […]
Phone number types and their capabilities
TELAIR offers a range of phone number types that differ in their costs and capabilities. The details of each of the options are listed below: Local numbers Local numbers are telephone numbers which are assigned to a specific geographic region. These numbers are typically used by individuals and local businesses. […]
API Rate Limits
This article gives you all the information you need to know about TELAIR API Rate Limits. What is a Rate Limit? A “rate limit” is a policy that affects the frequency with which an API can be called. They are put in place to protect server infrastructure from being abused […]
Limitations of Fax over IP (FoIP)
Faxing has known limitations when implemented as a Fax over IP service. These limitations are technology-based and industry-wide. Several VoIP companies, including TELAIR, use the T.38 standard for sending faxes over the Internet. Although the standard promises better reliability, that standard is still open to interpretation by various providers and […]
Factory Reset: Polycom SoundPoint Series
How to configure your Polycom SoundPoint Series IP Phone for use on the TELAIR network Skip to step 3 if your phone has not been provisioned before. Step 1: Select Menu Advanced enter password: 456 Admin Settings Reset to Defaults Reset Device Settings Step 2: Do the following once the above […]
Quick install TELAIR Connect on desktop (PC/MAC)
Relates to:– Triton series PBX’s– Business or Enterprise subscription plans This guide will take you through installing TELAIR connect for Windows, Mac and Linux devices. Requirements: To quick install, the Microsoft Edge browser is required. Let’s begin: Open your browser (chrome/edge) Navigate to the TELAIR homepage From the upper right corner of […]
Phantom or Ghost Calls
Phone keeps ringing and am unable to answer Phantom or Ghost calls are a common occurrence that many phone users have experienced, typically when IP Phones were self or manually provisioned, rather then linked to a configuration server provided by the service provider, like TELAIR. The calls can occur at […]
How to configure your mobile devices
This article will help you setup your mobile app / softphone using a QR code for use with your TELAIR service. Step 1: To get started, you will need the app download links and access to the included QR code. Open the TELAIR welcome notification and click the app link […]