Knowledge Base

• About TELAIR
• SLA levels & response times
• API Rate Limits
• Phone number types and their capabilities
• Text messaging (SMS/MMS)

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• Partners 1 Article
  • Selecting a DNS name for your host

• Hosted PBX Video Overview

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• Application Guide 5 Articles
  • Quick install TELAIR Connect on desktop (PC/MAC)
  • Install TELAIR Connect
  • Remove (uninstall) TELAIR Connect
  • CRM Integration and Contact Management
  • Installing the Click to Call Browser Extension
• User Guide 3 Articles
  • User Guide
  • Voicemail Reference Guide
  • CRM Integrations
• Administrators Guide 9 Articles
  • Introduction
  • Setting Up Extensions
  • Setting up IVR / Auto Attendant
  • Setting up Music on Hold
  • Setting up Hunt Groups

• Mobile 4 Articles
  • How to configure your mobile devices
  • A Step-by-Step Guide on Using the MizuDroid App for Android
  • A Step-by-Step Guide on Using the MizuPhone App for iOS
  • How to Install WhatsApp Business on Android or iOS for TELAIR
• Polycom 19 Articles
  • How to: Setup unavailable voicemail message
  • Factory Reset: Polycom SoundPoint Series
  • How to: Setup unavailable voicemail message
  • How to: Transfer To Voicemail
  • Toggle Day Night Mode
• Cisco / Linksys 7 Articles
  • How to: Consultative Call Transfer
  • How to: Displaying Call Lists
  • How to: Make a phone call
  • How to: Transfer To Voicemail
  • How to: Toggle Day/Night Mode

• Linksys / Sipura ATA (PAP2T + Compatible) Manual Configuration
• Configure Linksys SPA5005 Attendant Console Side Car
• Configure Sidecar Expansion Extensions for Cisco / Linksys SPA
• Factory Reset Cisco / Linksys SPA 942 / SPAXXX Series
• How to check my voicemail remotely

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• Compatibility & Reference 3 Articles
  • Router Compatibility Guide
  • Configure Router to Bridge Mode
  • How to Enable DHCP Option 160 on a FortiNet Firewall

• How to disable SIP ALG on a Fortigate Firewall
• Enabling Quality of Service (QoS) on a FortiGate Firewall for VoIP Service
• Disabling SIP ALG on FortiGate Firewalls
• General Firewall Configuration for VoIP

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• Paid wrong payee by accident
• How to Update Your TELAIR Account Payment Method

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• 911 0 Articles
• Messaging 36 Articles
  • What is A2P 10DLC?
  • How do I register my business under the new A2P 10DLC regulations?
  • How do Trust Scores for A2P 10DLC in the US affect Message Throughput?
  • What is A2P and P2P Messaging?
  • Is there a way to block an incoming SMS on a phone number?
• Calling 0 Articles

• Data Retention

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• Phantom or Ghost Calls
• Cisco Linksys SPAXXX IP Phone Date / Time Issues
• Polycom SIP URI Disabled Message
• Update Cisco IP Phone 7940/7960 Proxy (Manual)
• Update Grandstream HandyTone 486

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