How to Use Cloud Softphone on Android

Introduction: This article will guide you on how to enable and disable push notifications, specifically to manage TELAIR calls on your Android device.

1. Download and Install Cloud Softphone:

Before you can manage push notifications, you need to have Cloud Softphone installed on your device:

2. Setting up Cloud Softphone:

After installation, you’ll need to set up your account:

  • Open the Cloud Softphone app.
  • Input your credentials or scan the QR code provided by your VoIP service provider.
  • Complete any additional setup steps as required by your provider.

3. Enabling Push Notifications:

Once set up, you can enable push notifications for your calls:

  • From the main screen, tap on the menu icon (three horizontal lines or dots).
  • Go to “Settings” or “Preferences”.
  • Locate the “Incoming Calls” section.
  • Toggle on “Push Notifications”. 
Please not that a data connection either from cellular or wifi is required for push notifications to work and to receiving incoming calls. Incoming calls will not ring in if there is no data connection (no cellular service or wifi), or if a data connection has been interrupted for a period of time. In which case you should re-open the app to ensure a re-synchronization.

4. Disabling Push Notifications for TELAIR Calls:

If you want to avoid TELAIR calls from ringing your device, follow these steps:

  • From the main screen, tap on the menu icon.
  • Go to “Settings” or “Preferences”.
  • Navigate to the “Incoming Calls” section.
  • Toggle off “Push Notifications” to stop receiving incoming call notifications.

5. Additional Tips:

  • Ensure that your Android device settings allow notifications from Cloud Softphone. Sometimes, device-level settings can block or prioritize notifications.
  • If you’re experiencing issues with notifications, try logging out and back in or reinstalling the app and ensuring you have an active data connection.
  • Check for app updates regularly. There may be updates or bug fixes that can affect the push notification functionality.

Conclusion: Managing push notifications on Cloud Softphone for Android is straightforward. By following the steps above, you can ensure you’re alerted to important calls and can avoid unwanted interruptions.

Please note that the specific menu options and settings may vary depending on the app version and any customizations done by the service provider.