Introduction

This article provides step-by-step instructions on how to set up and pair the Jabra 920 wireless headset with a Polycom VVX device using an EHS cable. Additionally, a troubleshooting section is included to address common issues, including solutions for problems that may arise after unplugging or disturbance of the setup.

Setup and Pairing Instructions

Requirements:

• Jabra 920 Wireless Headset
• Polycom VVX Series Desk Phone
• Compatible EHS Cable

Steps for Setup:

1. Connect the EHS Cable:

   • Locate the EHS port on your Polycom VVX device.
   • Connect one end of the EHS cable to this port.
   • Connect the other end to the Jabra 920 base station.

2. Power the Jabra 920 Base Station:

   • Plug the base station into a power outlet.
   • Ensure that the indicator lights turn on, signaling it is powered.

3. Position the Headset:

   • Place the Jabra 920 headset in the base station to ensure it is charged.

4. Configure Polycom VVX Settings:

   • Navigate to the ‘Settings’ menu on your Polycom VVX device.
   • Find the ‘Headset’ settings and select ‘Jabra’ as the headset type (if available).
   • Enable ‘EHS’ or ‘Electronic Hook Switch’ mode.

5. Pair the Headset:

   • Remove the headset from the base station.
   • Press and hold the pairing button on the base station for 3 seconds.
   • Place the headset back on the base station to complete pairing.

6. Test the Setup:

   • Make a test call to ensure the headset and phone communicate correctly.
   • Adjust the volume and microphone settings as needed.

Troubleshooting

Headset Not Working After Being Unplugged

• Recheck Connections: Ensure all cables are securely connected.
• Power Cycle: Disconnect and reconnect the power to the base station.
• Re-Pair the Headset: Follow the pairing steps above again.

No Audio or Poor Quality

• Check Volume: Adjust the volume on both the headset and Polycom VVX device.
• Inspect the EHS Cable: Ensure the cable is not damaged and is properly connected.

Headset Not Ringing for Incoming Calls

• Check Polycom Settings: Ensure the EHS mode is enabled in the Polycom VVX settings.
• Restart Devices: Restart both the Polycom VVX device and the Jabra 920 base station.

Unable to Answer Calls Using Headset Button

• Reconfigure EHS Settings: Verify that the EHS settings are correctly configured on the Polycom VVX device.
• Update Firmware: Check for firmware updates for both the Jabra 920 and Polycom VVX device.

General Pairing Issues

• Reset the Headset: Consult the Jabra 920 manual for instructions on resetting the headset.
• Check Proximity: Ensure the headset is in range of the base station during pairing.

Conclusion