Pick your perfect plan

Pricing that fits organization of all sizes! All packages include our Risk-Free 30-Day Money-Back Guarantee 1 .

Explore our two pricing tiers, Standard and Plus, designed for your unique business needs.

Standard offers a solid feature set at a great value - perfect for most businesses.

Plus is ideal for larger enterprises needing advanced features, more integrations, and AI capabilities for growth.

Save up to 30% by paying annually



Minimum required users

Lite

Essential features

1+ Users

Pro

Most popular

5+ Users

Enterprise

Advanced Collaboration

10+ Users
Monthly price
13
16
24
Unlimited calling
within Canada and the US 2
Unlimited text messaging (SMS/MMS)
within Canada and the US 3
Unlimited internet fax
within Canada and the US 4 		↙ ↙↗ ↙↗
Unlimited audio & video meetings 5
(conference calling) 		up to 5 callers up to 10 people
File storage retention 6
(call logs, call recordings, voicemail and faxes) 		1 month 3 months 6 months
PBX Features Core Office PBX features are included by default across all packages at no additional cost

  • Canada/US phone number per user
  • Voicemail to email
  • Call Parking
  • Call recording options
  • Multi-level auto attendant
  • Directory by first / last name
  • Time range groups
  • Music on hold
  • Custom system recordings for greetings
  • Custom feature codes
  • Hunt groups
  • Pickup groups
  • Management web access for administrators
  • User web access
Advanced PBX Features
  Concurrent user device limit
  Multiple call parking lots
  User applications (mobile/desktop)
  Team chat / Channels
  Webhooks to Channels
  Hot desking
  Click to call web widget 		see Plus plans
Call Center
  Call queue capabilities
  Advanced Reporting
  Live monitor / whisper / listen
  Agent panel
  Queue Callback




 




 




see Plus plans
AI Features 7 ✨
  Voicemail to Email transcription
  Call recording transcription
  Text to Speech announcements
  Summarize (Preview)
  Sentiment (Preview) 		see Plus plans
Integrations 8
  API
  CRM
  Microsoft Active Directory (Entra ID)
  Microsoft Teams 		see Plus plans
Benefits / Perks 9
  Complimentary Training Sessions
  Dedicated Local Support Team
  SLA Response times
  Hardware Discounts


within 4 hours
 


within 3 hours
2.5% discount


within 2 hours
5% discount
Get Started Get Started Get Started

Risk-Free 30-Day Money-Back Guarantee If you're not completely satisfied with our service within the first 30 days, we'll refund your payment in full. 1



Minimum required users

Lite Plus

Essential features

1+ Users

Pro Plus

Most popular

5+ Users

Enterprise Plus

Advanced Collaboration

10+ Users
Monthly price
27
31
35
Unlimited calling
within Canada and the US 2
Unlimited text messaging (SMS/MMS)
within Canada and the US 3
Unlimited internet fax
within Canada and the US 4 		↙↗ ↙↗ ↙↗
Unlimited audio & video meetings 5
(conference calling) 		up to 10 people up to 15 callers up to 25 people
File storage retention 6
(call logs, call recordings, voicemail and faxes) 		1 month 3 months 6 months
PBX Features Core Office PBX features are included by default across all packages at no additional cost

  • Canada/US phone number per user
  • Voicemail to email
  • Call Parking
  • Call recording options
  • Multi-level auto attendant
  • Directory by first / last name
  • Time range groups
  • Music on hold
  • Custom system recordings for greetings
  • Custom feature codes
  • Hunt groups
  • Pickup groups
  • Management web access for administrators
  • User web access
Advanced PBX Features
  Concurrent user device limit
  Multiple call parking lots
  User applications (mobile/desktop)
  Team chat / Channels
  Webhooks to Channels
  Hot desking
  Click to call web widget
up to 2 devices





 
up to 3 devices





 
up to 4 devices
Call Center
  Call queue capabilities
  Advanced Reporting
  Live monitor / whisper / listen
  Agent panel
  Queue Callback




 




 




AI Features 7 ✨
  Voicemail to Email transcription
  Call recording transcription
  Text to Speech announcements
  Summarize (Preview)
  Sentiment (Preview)
first 30 seconds
max 5 min /recording


 
first 60 seconds
max 15 min /recording


 
first 120 seconds
max 30 min /recording
Integrations 8
  API
  CRM
  Microsoft Active Directory (Entra ID)
  Microsoft Teams



 



 




Benefits / Perks 9
  Complimentary Training Sessions
  Dedicated Local Support Team
  SLA Response times
  Hardware Discounts


within 2 hours
2.5% discount


within 1 hour
5% discount


within 30 minutes
10% discount
Get Started Get Started Get Started

Risk-Free 30-Day Money-Back Guarantee If you're not completely satisfied with our service within the first 30 days, we'll refund your payment in full. 1

Expand your system as needed

Additional phone numbers available on-demand

Canada / US / Toll Free

$5

per month
toll-free usage applies

International

$10

per month
starting from

Vanity / Premium

$30

one-time fee
monthly fees apply

One-time Integration Activation

Microsoft Active Directory (Entra ID)

$199

one-time fee

Microsoft Teams

$999

one-time fee

Do you have questions?

Call us now

You can get hold of us in lots of ways besides calling. Click the live chat at the bottom right of the screen to connect to an agent in real-time or feel free to check the knowledge base for more in-depth articles. For some quick answers on pricing – see the FAQ’s for more details. 👉

Contact Us

No, you will not receive a paper invoice. You will receive invoices to the billing email address provided.
TELAIR accepts Visa, MasterCard and American Express.
Yes, porting numbers can be done in the phone number section in your console, or directly with your an account specialist. Typicaly when signing up, the porting information is provided to your onboarding expert.
If you choose to cancel your TELAIR Service, please a TELAIR Customer Representative at 1-866-551-1517. A TELAIR Customer Service representative will close out your account and provide you with instructions on returning your TELAIR equipment (if required). Please note that we cannot accept cancellation notices via email.
The first month services is billed fully upon signup and is prorated on your next months bill. Trial periods are also credited on the second months invoice when continuing service. 100% refunds are processed upon canceling services before the trial period ends.

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Important details & disclaimers

1 Our 30-day money-back guarantee is exclusively for new subscribers who choose to use their own hardware - TELAIR highly recommends Polycom devices

  • Our Acceptable Use policies apply to all plans.
  • Phone rentals are available only with multi-year contracts.
  • Professional Implementations are provided for groups of 10 users and above.
  • Long distance usage incurred during the first 30 days is non-refundable.
  • Other taxes and fees such as the E911 Service Fee, Compliance and Administrative Cost Recovery Fee, 911 Fee and State and Provincial Taxes, may apply. See e911 for more information.
    • If you're not completely satisfied with our service within the first 30 days, we'll refund your payment in full. The refund request must be made within this period and applies only to your first purchase of our service. It does not cover any additional purchases or upgrades.

2 Unlimited phone calls and unlimited SMS and MMS is limited to CA and US markets only subject to our fair use policy.

3 Additional toll-free minutes billed at 3.6¢/min.

4 Internet faxing has known limitations that are technology-based and industry-wide. Several VoIP companies, including TELAIR, use the T.38 standard for sending faxes over the Internet. Although the standard promises better reliability, that standard is still open to interpretation by various providers and cannot be maintained on an end-to-end basis. Read more about internet fax here.

5 Video meetings are limited to Professional plans and above when compatible devices are used.

6 File retention policy is subject to fair use .

7 Our AI features, including transcribe, text-to-speech, summarize, and sentiment analysis, are currently in preview mode. While we strive to provide accurate and reliable results, these features are still under development and may not always perform perfectly. Users should understand that the outputs are based on a best-effort approach and may contain inaccuracies or inconsistencies. We appreciate your understanding and welcome any feedback to help improve these services.

8 CRM Integrations include support for: Salesforce, Sugar CRM, VTiger, X2CRM, Zoho CRM, Freshdesk and Pipedrive.here.

9 Our benefits and perks, including complimentary training sessions, dedicated local support team, SLA response times, and hardware discounts, are designed to enhance your experience with our services. Please note the following:

  • SLA support is available between the hours of 9 AM to 5 PM, Monday through Friday EST.
  • Hardware discounts may have some limitations and apply to all devices up to a quantity of 100 units for any 'A' stock devices.